Privacy Policy

1. Introduction

TeraMobile ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at teramobile.com (the "Site"), make purchases, or interact with our services. By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site.

Our registered business address is 47 Commerce Street, London, EC2A 4PQ, United Kingdom. For any privacy-related questions, you may contact us at [email protected] or call +44 20 7946 0321.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically gathered when you use our Site. The types of personal data we may collect include:

2.1 Personal Information You Provide

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Email address, billing address, delivery address, and telephone number.
• Financial Data: Payment card details and bank account information (processed securely through our payment providers).
• Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us.
• Communication Data: Any correspondence you send to us via email, contact forms, live chat, or social media.

2.2 Automatically Collected Information

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone setting.
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, and referring URLs.
• Cookie Data: Data collected through cookies, web beacons, and similar tracking technologies as described in our Cookie section below.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• Order Processing: To process and fulfill your orders, manage payments, and arrange delivery of products.
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve complaints.
• Account Management: To manage your account, provide personalized recommendations, and maintain your order history.
• Marketing Communications: To send you promotional materials, newsletters, and special offers (only with your explicit consent, which you may withdraw at any time).
• Site Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience.
• Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect against fraud or illegal activity.
• Security: To maintain the security of our Site, detect and prevent unauthorized access, and protect against malicious activity.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to process your personal data:

• Contractual Necessity: Processing necessary for the performance of a contract with you (e.g., fulfilling orders).
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, fraud prevention, and marketing to existing customers.
• Consent: Where you have given explicit consent for a specific processing purpose, such as receiving marketing emails.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide a better browsing experience and allows us to improve our Site. The types of cookies we use include:

• Essential Cookies: Required for the basic functionality of the Site, such as session management and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting anonymous usage data.
• Preference Cookies: Allow the Site to remember choices you make (such as language or region) and provide enhanced, personalized features.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can manage your cookie preferences through our cookie consent banner when you first visit the Site, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with the following categories of recipients:

• Service Providers: Third-party companies that assist us with payment processing, order fulfillment, shipping, email delivery, website hosting, and analytics.
• Legal Authorities: Government bodies, law enforcement, or regulatory authorities when required by law or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of the transaction.
• Professional Advisors: Lawyers, accountants, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

All third-party service providers are contractually required to protect your personal data and may only process it for specified purposes in accordance with our instructions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods include:

• Transaction records: 7 years from the date of purchase (for tax and accounting compliance).
• Account data: Until you request account deletion, plus a 30-day grace period.
• Marketing preferences: Until you unsubscribe or withdraw consent.
• Website analytics data: 26 months from the date of collection.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• PCI DSS compliant payment processing through certified payment providers.
• Regular security assessments and vulnerability testing.
• Access controls limiting data access to authorized personnel only.
• Secure data storage with encryption at rest.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

9. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request that we limit the processing of your personal data.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner, adequacy decisions, or other legally recognized transfer mechanisms.

11. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us immediately and we will take steps to delete such information from our systems.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our Site with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about our data practices.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: